How Perth Consultancy Improved Resource Utilisation by 35%
Perth Professional Services | 52 employees
3.9x
Return on Investment
Reduction in Admin Time
Annual Labor Savings
Return On Investment
Implementation Time
The Challenge
What was holding them back?
"Project setup and resource allocation taking 2 days per new project. No visibility into consultant availability and utilisation. Timekeeping and billing manual and inconsistent. Project profitability analysis done quarterly, too late to adjust."
Perth Professional Services was facing significant operational hurdles. Manual processes were not only slow but error-prone, leading to client dissatisfaction and team burnout. The lack of scalable systems meant that taking on new business required linear headcount growth, crushing margins.
Manual Bottlenecks
Key staff spent ~40% of their week on low-value data entry instead of strategic work.
Data Fragmentation
Critical business data was siloed in disparate spreadsheets, making real-time reporting impossible.
The Solution
How we transformed their operations
Automated project creation from sales pipeline with intelligent resource matching. Built resource management dashboard showing real-time availability and utilisation. Implemented automated timesheet reminders and project billing. Created real-time profitability dashboard by project and consultant. We deployed a layered automation architecture that addressed immediate pain points while building a foundation for future scalability.
Implementation Components
Technology Stack
Implementation Journey
Weeks 1-2: Discovery & Design
Deep dive into current processes, stakeholder interviews, and solution architecture design.
Weeks 3-6: Build & Integration
Agile development of automation flows, dashboard configuration, and API integration.
Weeks 7-8: Testing & Training
User acceptance testing (UAT), bug fixes, and hands-on team training sessions.
Week 10: Go Live & Handoff
Full deployment, production monitoring, and final project sign-off.
The Results
Measurable impact across the business
"Resource allocation used to be a weekly headache. Now it's automated and we can see exactly who's available and profitable projects are in real-time."
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